FSR Tech Support

Our FSR’s Are Available When You Need Them Most 

The life of a contractor is rewarding but can also be challenging. In the heat of the summer, the last thing you want to encounter is a faulty unit with error-codes that just won’t go away. Rest assured, Shearer Supply’s Field Service Representative (FSR) team is here to help. With over 100+ years of contractor experience, our FSR’s are capable of remotely diagnosing your technical issues in the field, sourcing replacement parts, and providing technical training. 



When You've Exhausted All Measures To Fix That Unit 

Here at Shearer Supply, our FSR team can work with you to source replacement parts quickly and efficiently, so that you can keep your business running smoothly. We have a team of 8 highly talented individuals that are willing and able to help American Standard, Ameristar, and Samsung contractors who are experiencing technical difficulties installing or servicing equipment.


It has never been easier to reach a Shearer Supply FSR.
Call or text us at 888-724-9785 regarding your technical issues.
Please have your customer number ready.


FSR Video Chat Is Now Available 

When a call or text can't solve the problem, our FSR reps are just a video call away. Our expert technical team can now see what you are looking at without the headaches of back-and-forth emails and advise you without the delay of making a trip.


Just ask your FSR to video call you - it's as easy as clicking a link in a text. No download is required, and we can even send you a recording of the call for your reference. 



Shearer Supply Is Your Best Partner In HVAC 

Shearer Supply is proud to be a third-generation, family-owned HVAC wholesale distributor. We are the largest distributor of the American Standard HVAC brand in the USA, providing an exclusive service for licensed contractors. We do not sell to the public. Our team of FSRs are dedicated to ensuring that the contractors that have put their faith in us are rewarded with unparalleled customer service, technical support, and business growth consultations across our 18 locations in 7 states.


Call the FSR Team today.